Senior Director, Customer Success Management - QuartzBio Biomarker Data Operations
Location: Frederick, Maryland US
Job Id: 4467
Position Title: Senior Director, Customer Success Management
You will lead client management and operational execution of technology-enabled data services in a client-facing role in collaboration with QuartzBio's subject matter and technical experts.
Why be part of our story? We are advancing clinical development - through the synthesis of diverse biological data. We offer exposure to Oncology, immuno-oncology, autoimmune, CNS, and beyond.
QuartzBio, part of Precision for Medicine, supports clients primarily engaged in the rapidly evolving of biomarker driven clinical drug development in oncology, immuno-oncology, rare and orphan disease, autoimmune, and other therapeutic areas. QuartzBio’s biomarker data management (BDM), sample inventory management (SIM), and translational informatics and computational biology (TICB) service lines are at the forefront of managing, integrating, and drawing insight from the complex data central to these development programs.
We encourage high-energy, dedicated team members who enjoy a challenge, thrive in the details and flourish in dynamic environments to invest in learning more about us! If you are no stranger to taking charge and collaborating to deliver excellent work, we have an opportunity for you!
What your day-to-day will look like:
Maintaining broad visibility across a portfolio of QuartzBio customer relationships, supporting delivery teams in building and executing targeted action plans to develop and maintain key customer relationships; identifying, pursuing and delivering opportunities to expand book of business with existing client accounts; designing and implementing dashboards, monitoring performance and reporting on key metrics.
What You'll Need:
- Bachelor’s in Biology, Immunology, Molecular Biology, Information Technology or related concentration
- At least 3 years of experience in account management, consulting, life science services or related field
- Superb communication, interpersonal, organizational and multi-tasking skills. Great teammate contributing to a positive, collaborative working environment.
- Proficiency with MS Office Suite
- Extended work hours may be necessary in order to meet business demands
- Possess a valid driver’s license allowing you to drive in the state(s) you drive in. Able to travel both domestically and internationally including overnight stays.
- Able to read, write, speak fluently and comprehend the English language
Preferred: Master’s or PhD
Precision Medicine Group, LLC is the top tier global provider of precision medicine research services and creative commercialization solutions for life sciences companies. After completing the largest private investment raise of a life sciences services company in 2012, we have rapidly grown through a series of acquisitions and 20%+ annual organic growth to more than 1,900 people in over 34 offices across the U.S., Canada and Europe. We are unusually positioned for continued growth as we expand the company’s global footprint and develop leadership in the most creative areas of life sciences as we help our clients develop and deliver lifesaving medical treatments to patients across the world.
Division: Precision For Medicine
Business Unit: QuartzBio
Office Based: Frederick - 8425 Precision Way, Suite M, Frederick MD 21701
Employment Type: Exempt
Employment Status: Regular Full-time
Work From Home Available: No
Country: United States
Community / Marketing Title: Senior Director, Customer Success Management - QuartzBio Biomarker Data Operations
Country: United States
Precision Medicine Group is an integrated team of experts in fields from advanced lab sciences to translational informatics, clinical trial delivery, and regulatory affairs, payer insights to marketing communications. Together, we help our pharmaceutical and life-sciences clients conquer product development and commercialization challenges in a rapidly evolving environment.
EEO Employer Verbiage:
Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. © 2020 Precision Medicine Group, LLC
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at QuestionForHR@precisionmedicinegrp.com.
Location_formattedLocationLong: Frederick, Maryland US